Terms and Conditions

These General Terms and Conditions of Sale (T&C) govern the contractual relationships between the platform www.rivieraconnecting.com (hereinafter referred to as "the Platform") and the clients "(hereinafter referred to as "the Clients" or "the client" or "the passenger")" who wish to book VTC transport services (hereinafter referred to as "the Services") from independent VTC drivers (hereinafter referred to as "the Drivers") via the Platform. "the Platform" (also "Riviera Connecting", "Our", "We", "Us", etc.) refers to SAS RIVIERA CONNECTING , a company based at 50 Boulevard Stalingrad, 06300, Nice France, registered with the Commercial Court Registry of Nice, France, under registration number: 983 728 932.

Acceptance of GTC

1. 1.1By using the Platform and booking a Service, the Client unreservedly accepts these GTC. The Client declares having read and accepted the GTC before making a reservation.

Rates

1. 2.1 Our rates include the welcome upon the Client's arrival, fuel, tolls, waiting time (see article 7), options reserved by the client, and 24/7 telephone assistance.
2. 2.2 Any Service performed between 10pm and 7am will be subject to a 20% surcharge.

Booking and payment

1. 3.1 The Client must book a vehicle through the Platform at least 2 hours before the departure time of the considered ride.
2. 3.2 To book a transfer, the Client must provide the necessary information such as the departure location, the arrival location, the date and time of the transfer, the number of people, and the number of luggage items. The passenger's first and last name, email, and phone number must also be provided.
3. 3.3 The Platform proposes a price to perform the requested journey; the client is free to accept or refuse the offer made by the platform; if they accept it, they must have first ensured that all the displayed information is in accordance with the desired journey.
4. 3.4 For each booking, a deposit of 20% of the total transfer price must be paid through a secure site link; the remaining amount is to be paid directly to the driver at the time of the service.
5. 3.5 Once the booking is established, the Client receives a confirmation email containing the order summary, and the Platform sends the order details to the Driver.
6. 3.6 The Platform reserves the right to charge additional fees in case of booking modifications, Client delays, or waiting fees for the Driver (see articles 7 and 8).

VTC driver services

1. 4.1 The Platform assigns a Driver to the Client based on availability and selection criteria defined by the Platform.
2. 4.2 Drivers are selected based on strict criteria, including possession of a valid license, compliance with safety rules, local regulations, and applicable legislation regarding VTC transport.
3. 4.3 The Platform implements controls to ensure that the documents provided by drivers are authentic and compliant with legal requirements. However, if a driver provides falsified documents, the Platform cannot be held responsible for the consequences arising from the use of services by a driver possessing falsified documents.
4. 4.4 The Client is responsible for adhering to the Driver's rules, not causing damage to the vehicle, and behaving respectfully towards the Driver and other passengers.

Cancellations and Refunds

1. 5.1 All cancellations must be received by us at least 24 hours before the time of the Service. it is your duty to inform the Platform in case of any problem as soon as possible.
2. 5.2 In the event of a refund granted in accordance with our terms and conditions, please note that the initial transaction fee incurred at the time of purchase will be deducted from the refunded amount to cover the costs associated with processing the transaction.
3. 5.3 If the passenger does not show up at the departure location (no-show) or cancels within 24 hours before the transfer time, the deposit will not be refunded.
4. 5.4 The client retains the option to cancel the Order up to 24 hours before the actual start time of the ride, in which case the full deposit paid will be refunded. However, if not, no refund will be possible.
5. 5.5 In case of impossibility to perform the Service on our part, the deposit will be fully refunded in accordance with our terms and conditions.
6. 5.6 If the Platform cannot provide the vehicle specified in the contract, the deposit will be fully refunded in accordance with our terms and conditions unless both parties agree to provide another vehicle.

Pickup

1. 6.1 The transfer begins when the client boards the driver's vehicle and ends when the client disembarks from the same vehicle.
2. 6.2 The driver may refuse to pick up the client. If such a refusal results from the client's behavior (drunkenness, presence of an animal weighing more than 8 kg and not in a cage, danger to the safety of the driver and the vehicle, etc.) or incorrect information provided by the client.

Waiting Fees

1. 7.1 Airport waiting fees are offered up to 1 hour from the time the plane has landed as a courtesy, as well as 15 minutes on single journeys and at train stations.
2. 7.2 Beyond that, additional fees of €1/min for the Sedan category and €2/min for the Van category will be payable directly to the driver.

Additional Fees

1. 8.1 In case of damage to the vehicle or the driver's equipment by the Client, the Driver reserves the right to charge the Client for the cost of repairing the vehicle or replacing the equipment.
2. 8.2 Any modification of the initially planned ride estimate through the website (waiting time, parking, additional stop, change of address...) will result in additional fees which will be charged directly to the client by the driver.

Luggage Management and Client Responsibilities

1. 9.1 When making a booking, the client agrees to provide accurate and complete information about the luggage they plan to bring with them during the transfer. This includes the number and size of the suitcases. It is the client's responsibility to ensure that their luggage is compatible with the storage capacity of the vehicle booked.
2. 9.2 In the event that the client's luggage exceeds the capacity of the booked vehicle, we reserve the right to refuse the excess luggage for reasons of safety and comfort. It's important to note that in such a situation, no refund or compensation will be provided for the deposit previously paid. This means that the client forfeits the right to a refund of the deposit paid at the time of booking and remains responsible for finding an alternative solution for the transport of the excess luggage. The company assumes no responsibility in case of the client's non-compliance with these requirements.

Client's Obligations

1. 10.1 After booking confirmation, the client must be present at the agreed-upon location on the scheduled date and time.
2. 10.2 The client agrees to behave appropriately while on board the vehicle.
3. 10.3 Passengers, adults, and children, are required to fasten their seatbelts. A fine is incurred by individuals who fail to do so during a check by law enforcement.
4. 10.4 For safety reasons, smoking and transporting flammable, explosive, corrosive or toxic substances are prohibited. Failure to comply with this provision engages the Client's liability. The Platform reserves the right to take any possible action.
5. 10.5 Luggage must be placed in the trunk of the vehicle. Luggage remains the sole responsibility of the Client. No luggage can be entrusted to the Driver. The Driver may refuse luggage that he deems excessive in weight or size or harmful to the safety of the transportation.

Platform's Obligations

1. 11.1 The service offered by the Platform consists of a search service for an available vehicle that corresponds to the client's reservation. The Platform is therefore only bound by an obligation of means and makes every effort to find an available vehicle for the Client as soon as possible.
2. 11.2 Upon receipt of the Client's request, in the event of the destination address being entered, the Platform undertakes to offer a quote indicating the price of the journey.
3. 11.3 If the client accepts the offer, the Platform undertakes to send a confirmation of the order by email.

Limitation of Liability

1. 12.1 The Platform is not liable for indirect, consequential, or special damages resulting from the use of the Services.
2. 12.2 The Platform's total liability to the Client for any dispute related to the Transfers is limited to the amount paid by the Client for the relevant Services.

Data Protection and Confidentiality

1. 13.1 The Platform is committed to respecting the privacy of its clients. The information collected from them will not be transmitted to third parties under any circumstances.
2. 13.2 The Platform is committed to protecting Clients' personal data in accordance with current regulations, including the GDPR.
3. 13.3 For more information on the collection, use, and protection of personal data, please refer to our Privacy Policy.

Changes to the Terms and Conditions

1. 14.1 The Platform reserves the right to modify these Terms and Conditions at any time. The modifications will come into effect upon their publication on the Platform. It is the Client's responsibility to regularly consult the Terms and Conditions.

Dispute Resolution and Jurisdiction

1. 16.1 These General Terms and Conditions are subject to French law.
2. 16.2 The parties will endeavor to resolve amicably any dispute arising from the interpretation or execution of these GTC.
3. 16.3 If the parties are unable to resolve a dispute amicably, the dispute will be submitted to the competent jurisdiction of the place where the company's headquarters are located, unless otherwise provided by law.

Applicable Law

1. 17.1 These GTC are governed by French law, without prejudice to mandatory provisions applicable in the country of residence of the Client.

Miscellaneous Provisions

1. 18.1 If any provision of these GTC is deemed invalid or unenforceable by a competent court, the other provisions shall remain in force.
2. 18.2 The Platform may assign, transfer or delegate all or part of its rights and obligations under these GTC to an affiliated company or third party without the Client's consent.