Support and Resources
Browse our comprehensive knowledge base to find answers to all your questions and needs.
~ Reservation Process and Modifications
How can I book a transfer?
How can I book a transfer?
To book a transfer, please visit the reservation page
What happens once I make a reservation?
What happens once I make a reservation?
After you make a reservation, you will receive an email confirming that our team is handling your booking. Once a suitable driver has been selected for your journey, you will receive another email with the driver's details. Then, your driver will contact you to confirm the details of the trip. On the day of your ride, your driver will wait for you at the scheduled pick-up location at the agreed time.
What is the cancellation policy?
What is the cancellation policy?
To understand our cancellation policy, please visit our Terms and Conditions page, specifically the section Cancellations and Refunds
How to modify an existing reservation?
How to modify an existing reservation?
To modify an existing reservation, please visit our Contact page.
~ Before, During, After the Journey
What types of vehicles do you offer?
What types of vehicles do you offer?
We offer premium eco vans and economy premium sedans.
Are the vehicles equipped for special needs (e.g., child seats, accessibility)?
Are the vehicles equipped for special needs (e.g., child seats, accessibility)?
Yes, they are. Please specify this when making the reservation. You can also contact us by email for specific requests.
Which regions does your transfer service cover?
Which regions does your transfer service cover?
Our drivers can pick up clients in the PACA region, but we can transport clients throughout France.
Do you offer airport transfer services?
Do you offer airport transfer services?
Certainly, we provide airport transfer services and even await clients with a sign bearing their name.
How can I find my driver upon arrival?
How can I find my driver upon arrival?
The driver will contact the client beforehand to ensure an easy meeting upon arrival.
Where can I leave a review of the service received?
Where can I leave a review of the service received?
Once the transfer is complete, we generally send you email allowing you to rate the service you received.
How can I contact customer service?
How can I contact customer service?
You can contact our customer service via the provided email or WhatsApp number.
~ Payments and Refunds
What payment methods are accepted?
What payment methods are accepted?
We accept payments by credit card.
How far in advance do I need to book my transfer?
How far in advance do I need to book my transfer?
You need to book your transfer at least 3 hours in advance.
Is the service available 24/7?
Is the service available 24/7?
Yes, our service is available 24/7.
How are transfers managed during holidays and peak hours?
How are transfers managed during holidays and peak hours?
We operate continuously, including during holidays and peak hours.
~ General Questions
How is customer feedback used to improve the service?
How is customer feedback used to improve the service?
We use customer feedback to continuously improve our service. Each comment is analyzed to optimize the quality of our offering.
What should I do if I had an unsatisfactory experience?
What should I do if I had an unsatisfactory experience?
If you had an unsatisfactory experience, we encourage you to rate the driver and provide us with details about the incident so we can take appropriate measures.
How can I report a lost or forgotten item?
How can I report a lost or forgotten item?
To report a lost or forgotten item, you can directly contact the driver via their provided number or reach out to our customer service.
What measures do you take to ensure passenger safety and comfort?
What measures do you take to ensure passenger safety and comfort?
We rigorously select our drivers according to strict criteria to ensure passenger safety and comfort. Each driver is carefully chosen.
How do you handle emergency situations or unexpected delays?
How do you handle emergency situations or unexpected delays?
In case of emergency or unexpected delay, we have procedures in place to ensure safety and minimize the impact on your journey.
Are the vehicles cleaned and disinfected regularly?
Are the vehicles cleaned and disinfected regularly?
Yes, our vehicles are regularly cleaned and disinfected to ensure a healthy and safe environment for our passengers.
How do you ensure the experience and reliability of the drivers?
How do you ensure the experience and reliability of the drivers?
The experience and reliability of the drivers are guaranteed by a strict and thorough selection process to meet our high standards.
What happens if my flight is delayed?
What happens if my flight is delayed?
If your flight is delayed, please inform us of the situation. Your driver will wait at the meeting point up to one hour past the initially scheduled time.